La European University association ha pubblicato un nuovo rapporto sulla quality assurance Improving quality, enhancing creativity  che sostiene l’importanza che i processi di QA lascino spazio per  il rischio e per l’errore mettendo in grado le istituzioni formative di identificare e correggere un eventuale fallimento. L’attenzione alla qualità non deve quindi impedire la creatività introducendo un regime troppo stretto di conformità, come di fatto è avvenuto in tente esperienze imperniate su standard di vario tipo.

Ecco le 7 raccomandazioni finali del rapporto:

 • To ensure that quality assurance is context sensitive (e.g. taking account of different disciplines, cultures and national contexts)
• QA should be inclusive – engaging the whole university community (academics and students) and should not just be the responsibility of a ‘QA unit’
• Effective quality assurance is based on a successful partnership between agencies and institutions, which should leave space for ‘trust and self-reflection’
• Sharing QA ‘experiences’ is essential, and the authors recommend the creation of platforms for dialogue both between departments, institutions and even at European level (These platforms should not, however, be based solely on copying good practices, but stimulating critical analysis.)
• QA processes must support institutions’ capacity to change and to reach strategic goals
• Agencies and institutions need to ensure engagement of all key actors in QA processes.